One of the biggest problems that can hurt any property owner is how they handle emergencies at their rental properties. Sadly, how any property owner handles emergencies should be one of the most important skills that they master because, it’s very easy to lose tenants if you don’t handle an emergency at your rental property quickly and efficiently.
In this post we will share with you several tips that you can use for handling emergencies at your Houston Texas Rental Properties so you can keep your tenants happy and not lose business.
Tip #1 – Make Contact with You Easy
Although you may not want to be available to your tenants 24/7, the reality is that swift communication with your tenants is the key to success with resolving problems and keeping them happy.
If you don’t have a team managing your rental properties you should consider signing up for a call center so that you can receive messages and be contacted after business hours should problems occur.
Tip #2 – Document Everything
Regardless if it’s a broken pipe or leaky toilet, you should document all problems that occur at your rental property and then document the solutions to those problems because, some tenants may use problems as excuses to not pay their rent, or to move to another rental property, and proper documentation is an important part or professionally managing a rental property and generating long term income from it.
Tip #3 – Keep a List of Contractors On Hand
Another important thing you can do to handle problems at your rental property quickly is to have a list of contractors on hand that you know offers fast, reliable service, especially after hours or on weekends, because, this will enable you have someone you can call to resolve problems quickly without further delaying getting the problem fixed.
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